FAQs [ Frequently Asked Questions ]
General
I'm a first-time customer to NewMexicoShoes.com. How do I order?
Placing an order with us is fast, simple, and completely secure. Just search or browse our site to find an item you want to order and add it your shopping cart by clicking the "Add to Cart" button on the product page. You'll be taken to your shopping cart where you can checkout by clicking the "Proceed to Checkout" button. Payment can be made by Visa, MasterCard, American Express, and Discover. After you place your order, you can check its status online by examining a confirmation email with tracking information upon the shipping of your order. If you prefer, you can also place your order over the phone by calling us at (505) 296-5052. Note: Because it's not secure to transmit credit card information via email, we cannot accept orders by email. We are located at 1331 Juan Tabo Blvd NE, Albuquerque, NM 87112.
How do I know if my favorite shoe is still available?
If we do not have the style or color you want in stock, it may still be available. Most of our styles stay around for many years and become wardrobe staples. The styles that are available on the website will be shoes that are all supported by our current line. However, if you have a question about a style that is not on the current website please contact our Customer Care department by calling (505) 296-5052.
My laces keep coming undone, what can I do?
If you are having difficulty with our laces coming undone, it would be best to try tying them in opposite directions. This is when you make the second loop, go under and over the first loop towards the body. Please attempt to tie the shoes in this manner. This has been more successful with our customers.
What can I do if I have a question? What if I need assistance with the website?
If you are having difficulties with the website or have a general question about the site please call our Customer Care department at (505) 296-5052 or email us a question.
Do we repair, refurbish, resole or dye shoes?
At this time, we do not offer repair, refurbish, or dyeing services, though we can possibly assist customers with their resoling needs. If you are in need of assistance with resoling services, please contact our customer care department via telephone at (505) 296-5052. For any other shoe repair needs, we suggest that you contact your local shoe cobbler. In certain circumstances, we may also be able to send out repair parts for your shoes, and you may also inquire about those parts directly with our customer care department.
Is the color I see on the website the actual color of the shoe?
While we strive to accurately represent our shoes on our website, the actual color and texture cannot always be properly conveyed in a digital photograph. The reason for this ranges from the lighting used when the photograph was taken to the settings on your computer monitor display. If you feel an image on our site misrepresents the product, please let us know. We always appreciate the feedback!
Account & Email
What can I do with an account?
Accounts will allow users to store shipping information, billing information, and keep track of current orders as well as view all of your past order history. You can also easily update shipping, billing, password, and email address information. Creating a NewMexicoShoes.com account is quick and easy and has many benefits.
Does NewMexicoShoes.com send out Email promotions?
Yes! NewMexicoShoes.com has an E-club which will send you details on current promotions and discounts, information on new styles and colors, and features on news and events. Rest assured, we respect the privacy of all of our customers. We promise not to sell your information nor send you unnecessary junk mail. Click here to join our E-club.
How often will NewMexicoShoes.com send out emails?
Since we now have monthly promotions, you should expect to receive an email once or twice monthly. If you place an online order, make a change to your NewMexicoShoes.com account, etc., then you may see additional emails.
How can I unsubscribe from the NewMexicoShoes.com E-club?
Every email from NewMexicoShoes.com will feature an easy one click unsubscribe button located towards the bottom of the email.
Gift Certificates
Does NewMexicoShoes.com offer gift certificates? Where can they be purchased?
NewMexicoShoes.com does offer gift certificates and they can be purchased by calling the customer service department at (505) 296-5052. At the present time, our customer care department is the only way to purchase gift certificates.
Will I be able to order gifts online with NewMexicoShoes.com? Will they include a gift receipt?
Yes! During the checkout process, and specifically during step #3 of choosing a shipping method, customers have the ability to mark an order as a gift. By checking the "Add gift options" button, the site will then offer you to add gift options to your entire order, or allow you to add gift options to individual items. This is perfect for those situations when shipping multiple gifts to the same address, but each item might be for a separate person or family member. At this time, customers do not have the ability to enter a custom gift message, but we are working hard to add this in the future. Please note that when you place an order and mark it as a gift, that the recipient will receive a regular receipt/packing slip with detailed pricing information. We are also working on a future option where gift receipts would not include any financial details.
Does NewMexicoShoes.com offer gift wrapping. What if I wanted to include a gift message?
At this time NewMexicoShoes.com does not offer gift wrapping.
Where can gift certificates be used? Can Gift Certificates be used for online purchases?
NewMexicoShoes.com gift certificates can be used at any of our retail locations. At this time NewMexicoShoes.com gift certificates cannot be redeemed online, however they can also be used for purchases made over the phone with our customer care department. Independently-owned stores may not accept gift certificates and policies may vary.